Just visit Areas Covered and you can find out if we cover your postcode or not. If you are unsure and would like to speak to one of our team directly, simply give us a ring on 07901 34 35 36 and we can answer any of your questions immediately!
Yes, regardless of what day it is, our technicians are available to come and help you during your time of need. 24 hours a day and every day from Monday to Sunday, just give us a shout!
Generally speaking, it takes 20-40 minutes. Obviously, it depends on where you are located exactly but either way; we’ll let you know just before we set off. If it is not an emergency call out, please feel free to contact us and we can arrange a time that suits you best.
Yes, of course. All of our qualified technicians are able to do so and if you request a free security survey whilst they are with you, they’ll even check all your other windows/doors to ensure they meet your insurance requirements.
Yes, it is our priority that your premises are secured so once we have had a look at the damage, we will advise you accordingly. Whether your window/door frame needs replacing or even just repairing, we’ll make sure it is completed to a professional standard.
Yes, our technicians arrive on site fully-equipped with a variety of different tools and locks so everything can be completed there and then.
Before sending out the technician, we will call you to inform you of his name and he will present identification on arrival. Just as an added security measure, you’ll recognise the van a mile off!
No, you will be glad to know that we do not charge a call out fee! Most of the time, we can quote the job beforehand but sometimes it’s a matter of seeing everything before providing you with an accurate quote. Our price will include VAT+parts+labour so no need to worry about hidden fees popping up!
You have the choice. You can either pay with cash, card or even advanced bank transfer. Once the job is done,we will also provide you with a VAT receipt!
Of course, all the work we carry out and all parts we provide will be guaranteed for 12 months. All you need to do is give us a call and we will pop round to sort out any problem you have. Once again, no call out fee will be charged.
If you are stuck outside your house or commercial premises with your key on the inside, please do not worry about filling out the whole form! Just fill out the first bit or simply give us a ring on 07901 34 35 36 to speak to one of our technicians directly.
For your peace of mind, it’s worth mentioning that there is no need to worry about your personal details being shared with anyone. Everything is kept strictly confidential.